Consultancy
Wherever you are located, do not hesitate to consult us as soon as problems relating to security or your staff's time management confront you. IDtech works with top executives of a very high standard having a long consultancy experience. Every enquiry will be dealt with professionally. Whatever the project, it starts with a thorough analysis and relevant advice so as to be able to recommend the most innovative and reliable long-term solutions.
Hot Line
In addition to the "Detailed users' guidelines" and the "Help on line" coming as a standard package, IDtech has a "Hot Line" service which works every day from 8.30 a.m. to 5 p.m. Multi-lingual assistance (French-English-Dutch) is on offer. And last but by no means least, our "Software Support" service brings you remote maintenance solutions ensuring a quick service from a distance.
Maintenance
For IDtech, working out an appropriate solution means to be listening to its clients' and partners' expectations on a daily basis. It also means to be constantly willing to innovate so as to ensure a quality service based on trust and openness. In this context, IDtech offers a choice of maintenance contracts to its clients and partners:
«Software» Maintenance Contract
- «Hot Line» assistance
- Remote maintenance
- Up-dating of the versions
«Hardware» Maintenance Contract
- Interventions within the 8 business hours
- «Carry-in» contract ; return to base repairs
- Interventions out of business hours
Training
As soon as you have opted for IDtech or for one of its partners, a consultant responsible for your project submits you a full and detailed training programme. Training sessions at the rate of three half-days a week are held in your premises. Furthermore, we supply you with all the information required for setting up the parameters of the IDtech applications